FAQ

INDEX

GENERAL

Who is TasPlates?

TasPlates is a long-term partnering arrangement between the Government of Tasmania and Plate Impressions Pty Ltd - an Australian based company with expertise in registration plate services and marketing. The aim of our dedicated staff is to provide Tasmanians with the best range of personalised plates and make the buying and ownership of plates easy and enjoyable. Our team is involved in a range of activities:

  • Assisting the public, motor dealers and Service Tasmania staff through the call-centre.
  • Providing information, advertising material and assistance directly to Service Tasmania and motor dealers throughout Tasmania.
  • Public relations and fundraising activities with Tasmanian organisations and clubs.

TasPlates aim is to offer Tasmanians the best range of plate designs and service and we welcome any feedback, so please don't hesitate in contacting us with comments and suggestions.

How many characters can I have on my plate?

For a plate intended for a car or truck you are allowed up to and including 6 characters. A motorcycle, however, is limited to 5 characters.

Do I own my personalised plates?

Yes. From 1 March 2007, your unique combination belongs to you. There are no annual renewal fees.

Can I purchase personalised plates without a driver's licence?

Yes. Individuals and companies can visit Service Tasmania and apply for a Customer Reference Number (CRN). Service Tasmania can issue a CRN from the Motor Registry System once the customer satisfies the normal identity validation requirements. You can then purchase TasPlates for your wall, they cannot be attached to a vehicle.

Can I purchase plates if I don't want to put them on a vehicle?

Certainly. Simply don't nominate that they will be attached to a vehicle via the website or via the call centre operator and you can put them on a wall.However, if you want to attach them to a vehicle later on you are required to visit Service Tasmania, complete an application to transfer and bring the number plates that were previously affixed to the vehicle.

How will I get my new registration label?

As at 1 September 2012, registration labels are no longer required for light vehicles. If you have a heavy vehicle over 4.5 tonnes GVM a new registration label will be mailed to you and needs to be affixed straight away. For all vehicle types, a new certificate of registration will be mailed to you.

What do I do with my old plates?

When you ordered your TasPlates, if you nominated that they are being attached to a vehicle then you are required to return your old plates. We offer two convenient options to return your old plates:

  1. Your delivery parcel includes a return addressed post bag; simply enclose your old plates in the bag, seal and deposit in an Australia Post collection box or post office and they will be returned to us for recording and secure destruction.
  2. You can also hand over your old plates at Service Tasmania where they will be recorded and collected for secure destruction.

You are required to return the previous registration plates either in the self-addressed envelope supplied or to Service Tasmania within 7 days of receiving your personalised plates. Failure to do so may result in prosecution and a fine not exceeding 10 penalty units ($1000).

Are my personalised plates covered under warranty?

Yes, your TasPlates are covered by a 5 year manufacturing warranty. If your plates are hard to read or have faded, we recommend contacting us on 1300 787 060.

Can I upgrade the design of my TasPlates?

Of course. Changing the style or design of your TasPlates is easy. Get started by clicking here, or by calling our customer service team on 1300 787 060.

In most ranges, you will be able to change your background and transfer your characters, just make sure the character combinations format of your current plates match the format of the plate you wish to upgrade into (e.g. 3 Letters/3 Numbers).

FEES & PRICING

Are there any hidden costs to purchasing a plate?

There are no hidden costs, GST or freight expenses. Registration charges are all included in the plate purchase price.

What happens to the money made from personalised plates?

Proceeds from every personalised plate are returned to the Tasmanian Government to assist in providing vital services and infrastructure for each and every Tasmanian.

Is there a cooling off period or can I get a refund if I change my mind?

No, once you have decided to purchase TasPlates and you make payment, there is no cooling off period and refunds are not available if you change your mind.

HOW TO ORDER NUMBER PLATES

What options do I have to order TasPlates?

There are 3 easy ways to order:

  • ONLINE. Click here and follow the five easy steps to create your TasPlate, check availability and order.
  • CALL. Speak to the friendly TasPlates.com customer service team by calling 1300 787 060.
    Make sure you have your driver's licence ready and they will help you order your new plates.
  • VISIT. Drop into your local Service Tasmania. Or, if you are buying a new car, ask your dealer to order your TasPlates for you.

What payment options do I have?

We accept MasterCard and VISA when you complete your purchase via the website or call centre.

Credit card, EFTPOS and cash can be used when purchasing TasPlates at Service Tasmania.

WEBSITE SECURITY

How secure is the TasPlates website?

The TasPlates website transaction application is contained within a secure iframe using 128 bit encryption. This means that your data is transmitted securely. If you prefer, you can order over the phone by contacting the TasPlates Customer Service team on 1300 787 060 during business hours.

DELIVERY OF YOUR NEW NUMBER PLATES

How are my plates delivered?

Your TasPlates will be delivered at no extra cost to your nominated home or work address. Delivery is via Australia Post E-Parcel service and is securely tracked throughout its journey. The delivery person will ask you to sign for your plates as proof of delivery. However, if you are not home when the deliverer calls, they will leave a note in your letterbox directing you to collect at plates at a nominated post office.

How long will it take to get my plates?

Your plates will be made and dispatched directly to you within 20 working days. Please allow additional days for Australia Post delivery.

GIFTING

Can I buy number plates as a gift?

Yes, you can purchase a gift voucher to the value of the full plate purchase price from a chosen plate range. Order online here or call 1300 787 060. The gift recipient will then be able to redeem the gift voucher by calling TasPlates on 1300 787 060.

Can I buy a blank gift certificate to a dollar value?

Yes, TasPlates gift vouchers are available in $50, $100 or $200 amounts. Order online here or call 1300 787 060.

How do I redeem my TasPlates gift voucher?

TasPlates gift vouchers are only redeemable by placing your order with the TasPlates customer service team. Please call 1300 787 060.

I have a Gift Card that was given to me from TasPlates, are there any specific terms and conditions I need to be aware of?

Yes. When redeeming the gift cards that are part of the Welcome brochure and Dealer gift certificate promotions, you need to abide by the following terms and conditions: the gift cards can only be used once and cannot be used in conjunction with any other offer.

TRANSFERRING OWNERSHIP

Can I transfer my TasPlates ownership to someone else?

If you wish to transfer the ownership of your plates to another party, simply go to Service Tasmania and complete, please note there is a $22 fee associated with this transaction.

Can I keep my plates when I sell my car?

Yes. However, you'll need to go into a Service Tasmania shop and re-register your vehicle with general issue registration plates, they are $32.90 for cars and $30.10 for motorcycles.

How do I transfer my plates from vehicle to vehicle?

If you are transferring your TasPlates between vehicles that are registered in your name there is no transfer fee. You just need to go into any Service Tasmania and complete the appropriate forms.

MOVING INTERSTATE

Can I keep my plates if I'm moving interstate?

Yes, simply take them with you. However, they cannot be attached to a vehicle that is registered in another state.

LOST, DAMAGED OR STOLEN NUMBER PLATES

What happens if my plates are lost, damaged or stolen?

Contact TasPlates on 1300 787 060 and arrange to have a duplicate set manufactured.

Please note a remake fee applies.

BIKE RACK NUMBER PLATES

Do I need bike rack plates?

If you attach a bike rack or mobility device rack to the back of your vehicle and it obstructs the view of the number plate, you will need a bike rack plate. The plate will have the same letter/number combination as the plates on your vehicle.

How do I order a bike rack plate?

Call the TasPlates customer service team on 1300 787 060. It is $30 for a bike rack plate, the letter/number combination will match your personalised plates.

TRAILER & CARAVAN NUMBER PLATES

Do I need a number plate for my trailer or caravan?

Yes, all vehicles require number plates. Caravans and trailers have their own number plates as they have a separate registration from your vehicle.

How do I order trailer or caravan plates?

You can order them via the normal ordering channels. However, trailer plates are only available in one style; MyColour white on black.

HEAVY VEHICLE NUMBER PLATES

Can I order personalised plates for my heavy vehicle?

Yes, all TasPlates styles available for cars are also available for heavy vehicles. You can order personalised number plates for your heavy vehicle through the same channels as all other TasPlates.

PLATE SIZES

Are there different plate sizes I can choose from?

Yes. The majority of plate styles for cars are available in Standard (372 x 134mm) and Slimline (372 x 100mm) for front and back combinations of your choice. Please note, Euro plates are only available in the special European size of 520 x 112mm and Prestige plates are available in Standard (372 x 130mm) and Slimline (372 x 100mm) sizes. Motorcycle plates are only available in one size, 186 x 100mm.

If I've chosen a plate style with graphics and/or a tagline, will they appear on slimline sized plates?

No. Unfortunately the size of the Slimline plates cannot accommodate all of these elements. However, depending on the particular design, some parts of the graphics may appear.