Terms and Conditions

About the Website

Welcome to www.tasplates.com (Website). You are granted the right to use the Website by Plate Impressions Pty Ltd ABN 331 052 622 299 trading as ‘TasPlates’ (TasPlates).

TasPlates is appointed pursuant to the Vehicle and Traffic Act 1999 as delegate of the Registrar of Motor Vehicles in the State of Tasmania to undertake certain rights, functions and responsibilities to register motor vehicles in accordance with the Vehicles and Traffic (Driver Licensing and Vehicle Registration) Regulations 2021, in particular products and services relating to personalised number plates.

Acceptance of Terms

Please read these terms and conditions of use (Terms) carefully. By accessing and using the features of the Website, including the Purchase Services, you will be deemed to have read, understood and accepted these Terms. If you do not wish to be bound by these Terms you may not access or use the Website, or purchase from the Website.

TasPlates reserves the right to amend these Terms at any time without notice. Any amended Terms will be effective upon publication to the Website.

Purchase Services

The goods and services described and featured on the Website are made available to you for purchase at the specified price on or before any specified end date, or until otherwise removed from the Website (Purchase Services). You may only make use of the Purchase Services in accordance with these Terms, and any applicable law, regulation, practices, codes or guidelines. You may not use the Purchase Services if you are not of legal age to form a binding contract with TasPlates.

TasPlates may in its sole and absolute discretion make available for purchase from the Website a range of goods and services, including personalised and custom number plates (Plates), Gift Vouchers and such other promotional goods or services made available from time to time – including Limited Edition Number Plates (see Terms & Conditions - Limited Edition Number Plates).

The photographs, specifications, drawings or such other information used on the Website to display the goods and services available for purchase using the Purchase Services are provided for illustrative purposes only. The actual good or service you purchase from TasPlates may differ from its representation on the Website.

Plates

TasPlates makes a variety of customised number plates available to be purchased for display or use on a motor vehicle or motorcycle (Plate).

By accessing the Website and Purchase Services to purchase a Plate you acknowledge and agree:

a. You are required to declare at the time of purchase whether you wish to use or display the Plate.
b. If you initially choose to purchase a Plate for display purposes only, but later decide to use them on a vehicle, you must complete an Application for Replacement Plates with Service Tasmania. Service Tasmania will charge you a fee.
c. You may transfer ownership of a Plate by completing the transfer documentation provided by Service Tasmania. Service Tasmania will charge you a fee.

Gift Vouchers

TasPlates makes gift vouchers available for purchase from the Website and the TasPlates Contact Centre (1300 787 060) (Gift Voucher). Gift Vouchers can be used to purchase products from TasPlates including Plates. Such purchase may include specific promotional ranges of Plates including Limited Edition Number Plates (see Terms & Conditions – Limited Edition Number Plates ).

By accessing the Website and Purchase Services to purchase or redeem a Gift Voucher you acknowledge and agree:

a. to confirm your agreement to be bound by these Terms. You will not be able to progress your purchase unless you agree to these Terms.
b. the Gift Voucher is only valid for a period of 36 months commencing on the date of purchase, and ending on the expiry date. Any balance remaining on the Gift Voucher, whether or not a purchase has been made, will not be available for use after the expiry date.
c. the Gift Voucher is not redeemable for cash and has no monetary value.
d. the Gift Voucher purchase price includes Goods and Services Tax (GST) at the legislated rate.
e. Credit card processing fees may apply to purchases of Gift Vouchers, for which TasPlates is not liable or responsible.
f. Terms and conditions of use in addition to these Terms may apply to the purchase and use of the Gift Voucher.
g. TasPlates does not take any responsibility for adverse outcomes or experiences such as personal loss or injury, accidents, product failure or loss of a Gift Voucher arising from or associated in any way with your use of a Gift Voucher.
h. if you purchase and receive a Gift Voucher from TasPlates, but it subsequently becomes lost or damaged, you may be eligible to receive a replacement Gift Voucher if:
- i. you can provide proof of purchase of the Gift Voucher, for example a receipt and purchaser details.
- ii. the Gift Voucher remains valid and has not yet been exchanged or used.
- iii. TasPlates is able to correctly verify you as the recipient of the Gift Voucher.
i. If you are unable to provide the information required by TasPlates for the purpose of replacing a lost or damaged Gift Voucher you may not be eligible to receive a replacement Gift Voucher.
j. You may check the balance of your Gift Voucher at any time by contacting the TasPlates Contact Centre (1300 787 060).

Your Information

To access and use the Purchase Services you will be required to provide information about yourself. That information may include:

a. your full name.
b. your date of birth.
c. an email address.
d. Tasmanian drivers licence number.
e. a mailing address.
f. a telephone number.
g. details of any additional owner, including full name and address.
h. registration details, make and year of manufacture of vehicle.
i. information required in relation to a Gift Voucher.
j. payment details.

TasPlates will collect information from you when you use the Purchase Services and/or when you set up a TasPlates account and become a registered TasPlates customer (Customer).

Your obligations as a Customer

As a Customer of TasPlates you agree and warrant that you will:

a. only use the Purchase Services for purposes permitted by TasPlates.
b. at all times act in accordance with these Terms, and any additional terms and conditions published by TasPlates that relate to your use of the Website and Purchase Services.
c. at all times act in accordance with applicable laws, regulations, codes, practices or guidelines.
d. only provide to TasPlates information that is true, accurate and current.
e. not allow a person other than yourself to access the Purchase Services and/or use your TasPlates Customer account. For the avoidance of doubt, your TasPlates Customer account is non-transferable.
f. immediately notify TasPlates if you become aware of any unauthorised use of your TasPlates Customer Account, or any other breach of security.
g. not use the Purchase Services, Website or your TasPlates Customer account for any illegal and/or unauthorised uses, including without limitation any automated uses. Appropriate legal action will be taken by TasPlates for any illegal or unauthorised uses.
h. not upload or attempt to upload any material that contains viruses or any other harmful programs which have the effect or may have the effect of interfering with or disrupting the Website and Purchase Services.
i. not engage in any conduct which has the effect or may have the effect of interfering with and/or harming the intellectual property and proprietary rights of TasPlates.
j. at all times respect TasPlates discretion to publish, apply, amend or remove commercial advertisements, affiliate links, and other forms of solicitation without notice to you.

Purchases

When you access the Website and Purchase Services to purchase a good or service from TasPlates, including a Plate or Gift Voucher, you will agree to the payment of the purchase price listed on the Website for the product (Purchase Price).

Payment of the Purchase Price may be made via:

a. Payment Gateway Provider, using a credit or debit card; and/or
b. Gift Voucher.

When using the Purchase Services you agree to be bound by these Terms, other applicable policies of TasPlates including its Privacy Policy, and any additional terms of use required by the Payment Gateway Provider.

Following payment of the Purchase Price you will be issued with a receipt via email.

Change of Mind – Refund Policy

TasPlates may, in its sole and absolute discretion, provide a refund on the purchase of any Plate , if you have a ‘change of mind’, within 1 business day of the date of purchase. In order for TasPlates to consider your change of mind refund request you must meet the following requirements:

a. Contact the TasPlates Contact Centre within not longer than 1 business day of the date of purchase to lodge a refund request.
b. Provide any evidence of purchase required by TasPlates.

Consumer Guarantees

TasPlates’ Change of Mind – Refund Policy applies in addition to and does not affect your rights under the Australian Consumer Law (ACL). Goods and services purchased from TasPlates (including Plates and Gift Vouchers) come with guarantees that cannot be excluded under the ACL.

The ACL protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights automatically apply whenever goods or services are supplied to a consumer. They are called the ‘Consumer Guarantees’.

The Consumer Guarantees entitle consumers to a replacement or refund in the event for a major failure, or have the goods repaired or replaced if they fail to be of “acceptable quality” but the failure does not amount to a major failure.

For goods, a major failure inconsistent with the Consumer Guarantees will include (without limitation) circumstances where you would not have purchased the product if you had known about the problem or problems; the product is significantly different from the description, sample or demonstration model you were shown; the product is substantially unfit for its normal purpose; or the product is unsafe.

The Consumer Guarantees have no defined time limit but will generally apply for an amount of time that is reasonable to expect given factors including the cost and quality of the product.

In order to make a claim pursuant to the Consumer Guarantees TasPlates requires you to:

a. provide proof of purchase (such as your receipt), including the applicable Purchase Price;
b. a description of the products purchased;
c. provide written notice to TasPlates at PO Box 1128, Hobart, Tasmania, 7001, Australia or by email at info@tasplates.com.

Neither the Consumer Guarantees or TasPlates’ Change of Mind – Refund Policy will apply if a product purchased from TasPlates has been damaged or defaced through misuse, abnormal service or handling, or has been altered or modified in design or construction.

Delivery

When you access the Website and Purchase Services to purchase a product TasPlates will deliver your order as follows:

a. Plates – TasPlates engages third party delivery partners to complete delivery (Delivery Partners). You acknowledge and agree that TasPlates does not complete delivery of purchased Plates and instead merely facilitates provision of delivery services by our Delivery Partners.
b. Gift Vouchers – Once purchased Gift Vouchers are emailed to the email address you provide. It is your responsibility to ensure the correct email address is provided. TasPlates is not responsible for delayed or incomplete orders in the event incorrect details are provided. If for any reason your Gift Voucher does not arrive within a reasonable period of time please contact the TasPlates Contact Centre.

Returns

In the event you need to return Plates you may do so by returning the Plates:

a. to any Service Tasmania location.
b. to TasPlates via the post: TasPlates at PO Box 1128, Hobart, Tasmania, 7001, Australia. In such case you may be charged a fee for postage and shipping, for which TasPlates is not liable.

Please contact us by email at info@tasplates.com or call the TasPlates Contact Centre (1300 787 060) for further guidance.

Replacement of damaged, lost, destroyed or stolen Plates

You may replace lost, damaged, destroyed or stolen Plates at your own expense by contacting the TasPlates Contact Centre (1300 787 060) or online at TasPlates.com.

Intellectual Property Rights

The Website, Purchase Services and all products made available for purchase by TasPlates (without limitation, Plates and Gift Vouchers) are offered subject to intellectual property rights, including copyright. The Website and its component parts are protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated or stated all proprietary and intellectual property rights (including copyright, trademarks and patents) on the Website (including any subdomains) and in Website content (such as graphics, logos, button icons, video images, audio clips, forms, process and software) (Content) is wholly owned and/or controlled by TasPlates.

TasPlates retains all rights, title and interest in and to the Website and Content. Your use of the Website and Purchase Services does not in any way grant to you any rights to:

a. the business names, trading names, domain names, trade marks (registered or otherwise), industrial designs, patents, registered designs or copyright of TasPlates; or
b. use or exploit a business name, trading name, domain name, trade mark or industrial design (whether registered or otherwise) of TasPlates; or
c. use, reverse engineer, modify or exploit a system or process that is the subject of a patent (or patent pending), registered design or copyright (or an adaptation or modification of such a system or process) of TasPlates.

You may view the Website and Content for personal, non-commercial use only and, subject to the Copyright Act 1968 (Cth) (and similar legislation), you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of the Website or commercialise any information obtained from any part of the Website without the prior written consent of TasPlates, in the case of third party material, from the owner of the copyright in that material.

You may not modify or copy the layout or appearance of the Website, nor any computer software or code contained in the Website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.

Nothing contained on the Website is to be interpreted as a recommendation to use any information on the Website in a manner which infringes the intellectual property rights of any person. TasPlates makes no representations or warranties that your use of the information on the Website will not infringe such intellectual property rights.

If you correspond or otherwise communicate with TasPlates you automatically grant to TasPlates an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products.

Privacy

TasPlates Privacy Policy is available here: https://www.tasplates.com/privacy-policy

General Disclaimer

You acknowledge and agree that:

a. TasPlates does not make any guarantees, warranties, representations or conditions whatsoever regarding the Website, Purchase Services and products for purchase from TasPlates (including Plates and Gift Vouchers) other than as expressly stipulated, including pursuant to these Terms.
b. TasPlates takes all reasonable steps to ensure its products and the Content of the Website are accurately depicted, however pursuant to these Terms you acknowledge and agree that sizing, colours and packaging may differ from what is displayed. TasPlates does not accept responsibility or liability for any inadvertent error, omission, or defect. The products and Content of the Website are displayed for general information purposes only.
c. any communications, comments, stories or images you send to us (via the Website, email, socials or otherwise) are provided on a non-commercial basis. You agree that TasPlates may, in its absolute discretion, reproduce, publish, or otherwise use the contents of such communications (or edited versions of such communications), including but not limited to your name, an image, or content, in any way, in any media, including on TasPlates’ social media accounts, for any purpose, and without remuneration, subject to applicable regulatory and legislative obligations.
d. all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded.
e. TasPlates will not be liable for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
f. use of the Website, Purchase Services, purchase of any products (including Plates and Gift Vouchers) and delivery of any goods purchases via our Delivery Partners is at your own risk. Everything on the Website is provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. TasPlates affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of TasPlates (including third parties such as the Delivery Partners) do not make any express or implied representation or warranty about the Website, Purchase Services, purchase of any products (including Plates and Gift Vouchers) and delivery of any goods purchases via our Delivery Partners.
g. TasPlates will not be responsible liable to you for:
- i. any failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.
- ii. the accuracy, suitability or currency of any information on the Website, the Purchase Service, any of its Content, or products (including third party material and advertisements on the Website).
- iii. costs incurred by you as a result of your use of the Website and Purchase Services.
- iv. for the condition or content of third party linked sites not under the control of TasPlates. Access to these third party websites is at your own risk;
- v. your entry or participation in any competition or promotion run by TasPlates.
- vi. any failure to complete a transaction, or any loss arising from an e-commerce transacted on the Website.
- vii. any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.

Browser Requirements

The Website supports browsers including Edge, Firefox, Chrome, Safari. Using the latest internet browsers will improve Website experience.

Cookies

We use cookies on the Website. A cookie is a small text file that the Website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of the Website for any of your future visits to the Website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the Website.

The Website may from time to time use cookies to analyse traffic and help us provide a better visitor experience. In addition, cookies may be used to serve relevant ads to Website visitors through third party services such as Google Ads. These ads may appear on the Website or other websites you visit.

You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the Website.

Limitation of Liability

You acknowledge and agree that:

a. TasPlates' total liability arising from out of or in connection with the Purchase Services, your purchase of Plates and/or Gift vouchers, and these Terms, however arising, including under contract, tort (not limited to negligence), in equity, under statute or otherwise, will not exceed the Purchase Price paid by you (including, as the case may be, the value of resupply to you).
b. TasPlates, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
c. TasPlates is not responsible or liable in any manner for any content (including the Content and Third Party Content) posted on the Website, or related social media sites, or in connection with the Purchase Services, whether posted or caused by users of the Website by third parties or by any of the Purchase Services offered by TasPlates.
d. TasPlates engages the services of third party Delivery Partners and it will not be liable to you for any losses, costs or damages (including any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill) arising out of or in connection with delivery of goods you purchase from TasPlates.
e. TasPlates will not assume any liability nor take any responsibility for any technical malfunction, error or omissions, interruption, deletion, delay in operation or transmission, communications line failure, virus, bug, tampering, theft or destruction or unauthorised access to or alteration of the Website, or any injury or damage to any persons computer, related to the participation or downloading of any material from the Website.
f. TasPlates has no liability for any act, omission or default, whether negligent or otherwise arising from the sale or redemption of any Gift Vouchers.

Terminate Purchase or recall order

TasPlates may at any time terminate or recall your order (including Plates or Gift Vouchers) if:

a. you breach any provision of the Terms.
b. TasPlates is required to do so by law.
c. a Delivery Partner fulfilling delivery of your order terminates its engagement with TasPlates.
d. provision of the order by TasPlates is, in the opinion of TasPlates, no longer commercially viable.

TasPlates also reserves the right to at any time cancel a personalised number plate (Personalised Plate) order (including ceasing manufacture, or recalling such Personalised Plate) if the Personalised Plate is considered by TasPlates or the Registrar of Motor Vehicles to be inappropriate, offensive or unacceptable because it is deemed to be:

a. obscene or indecent.
b. promoting unsafe, violent or harmful behaviour.
c. discriminatory pursuant to Australia’s federal and Tasmanian antidiscrimination laws, including without limitation the Tasmanian Anti-Discrimination Act 1998.
d. offensive to federal and Tasmanian government departments and agencies.
e. defamatory, or ion breach of any laws, regulations, rules, codes or third party.

You acknowledge and agree the Tasmanian government may also recall any Plate purchased from TasPlates at any time, whether or not issued and paid for, in certain circumstances including with respect to inappropriate content.

Indemnity

You agree to indemnify TasPlates, and its related corporations, affiliates, officers, directors, employees, agents, licensors and contractors from and against all actions, claims, losses, liabilities, expenses, damages and costs (including legal expenses on a full indemnity basis) it may incur in connection with your use of the Website, Content, and Purchase Services, including from your conduct in connection with the Website or other users, any violation of these Terms, any law, and any rights of any third party (including intellectual property rights).

Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of Tasmania, Australia and you irrevocably submit to the non-exclusive jurisdiction of the Courts of Tasmania, Australia. TasPlates makes no representations that the Website and Contents comply with the laws of any country other than Australia.

Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to these Terms shall be governed, interpreted and construed by, under and pursuant to the laws of Tasmania, Australia.

Complaints and Enquiries

If you have an enquiry or complaint please contact TasPlates by email to info@tasplates.com or by calling the TasPlates Contact Centre (1300 787 060).