Privacy Policy

Ethical Privacy

We are committed to collecting, using, holding, and disclosing your personal information in a transparent, safe and ethical manner.

Privacy Policy

This policy explains how and why we collect, use, hold and disclose your personal information.

“We”, “us” and “our” means Plate Impressions Pty Ltd ABN 33 105 262 637.

You consent to us collecting, using, holding, and disclosing your personal information in accordance with this policy, the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs), and the Personal Information Protection Act 2004 (Tas Act).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.

What is personal information?

Personal information means any information or opinion in any recorded format about an individual whose identity is apparent or is reasonably ascertainable from the information or opinion and who is alive or has not been dead for more than 25 years. Information or an opinion may be personal information regardless of whether it is true.

Examples of personal information include your name, gender, date of birth, address, financial details, marital status, education and employment history.

Some personal information is classified as ‘sensitive information’. This is information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, and health information.

What personal information do we collect and hold?

We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us, interact with our chatbot or social media accounts, sign up to a TasPlates account and/or change the details included on your account, or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of engaging with us, including purchases and use of our products and services, and details of enquiries or complaints you make.

We may collect information about how you access, use and interact with our website. We do this by using a range of tools which may, from time to time, include Google Analytics. This information may include:

a. the location from which you have come to the site and the pages you have visited; and
b. technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.

We use cookies on our website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website.

Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads. These ads may appear on our website or other websites you visit.

You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our website.

Third parties

Our site may, from time to time, have links to or from other websites not owned or controlled by us. These links are meant for your convenience only. Links to or from third party websites do not constitute sponsorship or endorsement or approval of these third parties. We do not guarantee website links or policies of third parties. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Why do we collect, hold and use your personal information?

We collect, hold and use your personal information so that we can:

a. provide you with products and services, and manage our relationship with you;
b. improve how we offer our goods and services;
c. contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
d. comply with our legal obligations and assist government and law enforcement agencies or regulators;
e. identify and tell you about other products or services that we think may be of interest to you; or
f. provide you with access to newsletters, offers, promotions and competitions.

If you do not provide us with your personal information we may not be able to provide you with our goods or services, communicate with you, or respond to your enquiries.

How do we collect your personal information?

We will collect your personal information directly from you whenever you interact with us.

We may also collect personal information about you from third parties (including government entities and agencies such as Service Tasmania and Department of State Growth), in order to provide our products or services to you, if you have provided your consent to such third parties for your personal information to be shared with us

When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

How do we store and hold personal information?

We store most information about you in computer systems and databases operated either by us or our external service providers. Some information about you is recorded in paper files that we store securely.

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.

These processes and systems include:

a. the use of identity and access management technologies to control access to systems on which information is processed and stored;
b. requiring all employees to comply with internal information security policies and keep information secure;
c. requiring all employees to complete training about information security; and
d. monitoring and regularly reviewing our practices against our own policies and against industry best practice.

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

We cannot guarantee the security of any information that you transmit to us, or receive from us, however we take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Who do we disclose your personal information to, and why?

We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, and government departments insofar as reasonably necessary for the purposes set out in this policy.

We may:

a. transfer or disclose your personal information to our related companies; and
b. disclose personal information to external service providers so that they may perform services for us or on our behalf.

We may also disclose your personal information where:

a. we are required or authorised by law to do so, for instance in accordance with a law or regulation, or in response to a court order, subpoena, or warrant; or
b. you may have expressly consented to the disclosure, or the consent may be reasonably inferred from the circumstances; or
c. we are otherwise permitted to disclose the information under the Privacy Act.

If the ownership or control of all or part of our business changes, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

Do we disclose personal information to overseas recipients?

We may disclose your personal information to recipients which are located (or may have facilities located) outside Australia. The countries in which these organisations are located will depend on the circumstances.

We take reasonable steps to ensure that any overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Do we use your personal information for marketing?

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.

If you receive electronic marketing communications from us you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

Access to and correction of your personal information

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, complete, relevant and not misleading.

Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation. If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the OAIC (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

Contact Details

If you have any questions, comments, requests or concerns please contact TasPlates at: https://www.tasplates.com/contact-us.

Policy Updates

This policy may change from time to time, with any amended version made available on our website